Terms of Service

01Acceptance of these terms

These terms govern your use of this website and of any service provided by Canada Immigration Advisory. By using the site, submitting a form, or engaging us, you accept these terms and our Privacy Policy.

If you do not agree with them, please do not use the site or our services.

02The services we provide

Canada Immigration Advisory is a private company providing immigration consulting and application-preparation services. We are not a government department and we are not affiliated with Immigration, Refugees and Citizenship Canada or any other public authority.

Regulated immigration advice is provided under the supervision of a Regulated Canadian Immigration Consultant. Our fees are for our professional services and are separate from any fee payable to a government.

03No guarantee of outcome

Canadian visa and immigration applications are assessed and decided by the Government of Canada. No consultant, lawyer, or advisory can guarantee that an application will be approved.

We will give you an honest assessment, prepare your application to a professional standard, and represent your file diligently. We do not promise a particular result, and no statement on this website should be read as such a promise.

04Your responsibilities

To act for you effectively we rely on you to:

• Provide information and documents that are true, complete, and current
• Tell us promptly if your circumstances change
• Respond to our requests and to any deadline set by an authority
• Not ask us to submit anything inaccurate or misleading

05Fees and payment

Our professional fees are set out in the service agreement you receive before work begins. Government and third-party fees, such as processing fees, biometrics, medical examinations, language tests, and credential assessments, are separate and are payable by you.

Where you pay by credit or debit card, the payment is processed at the time of purchase. We may use third-party payment processors and financial institutions to handle payments.

06Refund policy

If we have not yet begun work on your file, you may request a refund of your initial payment less any bank or transaction charges. Once work on your file has commenced, fees are non-refundable, because the fee covers the professional time and cost already incurred.

Once an application has been prepared and submitted, cancellation is not possible. Registration fees are not refundable where a submission or filing has already been started, including where an application was not ultimately submitted because required information was missing.

Refunds are issued using the same payment method you used to pay. To request a refund, contact us by phone or email. We consider each request on its circumstances and aim to respond within five to seven business days.

07Chargebacks and fraudulent payment

If a problem arises, please contact us first so we can resolve it. Where a payment is reversed unilaterally through a bank without giving us the opportunity to respond, we reserve the right to make representations to the bank to recover the funds owed.

In cases of fraudulent payment, including the use of stolen cards, we reserve the right to suspend service and to reverse any refund already made.

08Intellectual property

The content of this website, including text, graphics, and design, belongs to Canada Immigration Advisory or its licensors and may not be copied or reproduced for commercial purposes without permission.

Please do not send us confidential or proprietary material through the website beyond what is required for your application. Material you send that is not personal information relating to your file is not treated as confidential.

09Disclaimer

The content of this website is provided for general information and is offered as is. Immigration rules change frequently, and information here may not reflect the most recent position at the time you read it. It is not a substitute for advice about your own situation.

To the extent permitted by law, Canada Immigration Advisory is not liable for loss or damage arising from reliance on this website, including indirect or consequential loss. This site may contain typographical errors or inaccuracies, and we may change or remove content without notice.

10Third-party links

This website may link to government and third-party sites. We provide those links for convenience and are not responsible for the content, accuracy, or privacy practices of any external site.

11Governing law

These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Any dispute is subject to the jurisdiction of the courts of British Columbia.

12Contact us

Questions about these terms can be sent to apply@canadaimmigrationadvisory.com or +1 (778) 651-7444.

Head office: Solo District, 2025 Willingdon Ave, Burnaby, BC V5C 0J3, Canada. Branch office: 1250 René-Lévesque Boulevard West, Montréal, QC H3B 4W8, Canada.